What is and who is the First Tier Tribunal?
The First-tier Tribunal (Housing and Property Chamber) is responsible for resolving disputes within the private rented housing sector, including issues between landlords and tenants. It also considers certain complaints raised by homeowners regarding their property factor, as well as cases brought by landlords or tenants concerning letting agents
In relation to property factors, homeowners can apply to the Tribunal if they believe their factor has failed to meet the standards set out in the Property Factor Code of Conduct or has not carried out their duties as agreed. Before applying, homeowners must usually give the factor an opportunity to address the issue through their internal complaints process. If the matter remains unresolved, the Tribunal can investigate the case and, where appropriate, issue a Property Factor Enforcement Order (PFEO), requiring the factor to take specific actions tO correct any failings. This provides homeowners with an independent and formal route to ensure accountability and proper management of their property
Taking your Property Factor to the First Tier Tribunal (Housing & Property Chamber)
If you’re considering taking your property factor to the First-tier Tribunal (Housing and Property Chamber), the process begins with ensuring you’ve first raised your concerns directly with the factor. You must follow their formal complaints procedure and give them a reasonable opportunity to resolve the issue. This step is essential, as the Tribunal will usually not accept an application unless this has been done
If the matter remains unresolved, you can then submit an application to the Tribunal. This involves completing the relevant form, outlining your complaint clearly, and providing supporting evidence such as correspondence, invoices, photographs, or copies of your title deeds. Your complaint must generally relate to a failure to comply with the Property Factor Code of Conduct or the duties set out in your written agreement.
Various Useful Links
SwapMyFactor.com 